Online Terms and Conditions

Your Order

All signs are custom made to order. By placing an order you confirm that the details you have provided — including your chosen design, size, colour and backing — are correct. We will produce your sign exactly as specified in your approved artwork proof.

A deposit is required to begin production. The remaining balance is due prior to dispatch. We will not begin making your sign until your artwork proof has been approved and your deposit received.

Lead Times

Our standard lead time is 3 to 4 weeks from artwork approval. Rush orders may be available — please contact us before placing your order if you have a specific deadline.

Artwork Approval

We will send you a digital artwork proof for approval before production begins. It is your responsibility to check all details — including spelling, dimensions and colour — before approving the proof. We cannot accept responsibility for errors approved by the customer.

Cancellations

Custom orders cannot be cancelled once production has begun. If you wish to cancel before production has started, please contact us as soon as possible. Your deposit may be non-refundable depending on the stage of production.

Warranty

All Neon Creations signs come with a 2-year warranty on electrical components. This warranty does not cover accidental damage, misuse or damage caused by incorrect installation.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.