Privacy Policy

Who We Are

Neon Creations Ltd is a company registered in England and Wales (Company No. 05470206). Our registered address is in Bolton, Greater Manchester. We operate the website neoncreations.co.uk and are the data controller for personal data collected through this site.

What Data We Collect

• Name, email address, phone number and postal address when you place an order or make an enquiry
• Payment information — processed securely by our payment provider; we do not store card details
• Order history and correspondence with our team
• Website usage data collected via cookies (see our Cookies Policy)
• Email address if you subscribe to our newsletter

How We Use Your Data

• To process and fulfil your orders
• To respond to enquiries and provide customer support
• To send order updates and delivery notifications
• To send marketing emails if you have opted in (you can unsubscribe at any time)
• To improve our website and services
• To comply with our legal obligations

Your Rights

Under UK GDPR you have the right to access, correct or delete your personal data at any time. You also have the right to object to processing and to data portability. To exercise any of these rights, please contact us at info@neoncreations.co.uk.

Data Retention

We retain customer order data for 7 years in line with our legal and tax obligations. Newsletter subscribers are removed promptly upon unsubscription. Enquiry data is retained for up to 2 years.

Third Parties

We use Shopify as our e-commerce platform and share relevant order data with our payment providers and delivery partners. We do not sell your personal data to third parties.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at info@neoncreations.co.uk or write to us at our Bolton studio address.